No! It's almost always possible to salvage items that softened or melted during transit. Here's the breakdown of what to do!
Soap: Cold-process soap does NOT melt, but if you bring it into a cooler environment after being out in the heat, it may "sweat" a little as it adjusts to the new temperature. Just wipe it down and it will be fine!
Lip Balms: If they are clearly liquid, do NOT open the lid. Give it a vigorous shake and place it upright in the refrigerator for a couple of hours. Once it has hardened, it can stay out of the fridge. (You may have to scrape a bit of product out of the lid afterwards, of course!)
Sugar Scrubs: It's extremely uncommon for scrubs to be affected during transit, but just in case- open the jar and give the contents a slow (but thorough) stir. The goal is to get the sugar evenly dispersed again! Replace the lid and place it upright in the refrigerator for a couple of hours. Once it has hardened, it can stay out of the fridge.
Body Butter: Because our body butter is so soft, it's also VERY sensitive to heat. Make sure the lid is tight and give the jar a vigorous shake. You are not only re-mixing the oils but also trying to re-introduce the air into the mixture. (If you REALLY want to add the air back in, you can empty the contents of a jar into a small bowl and use a hand-mixer to whisk it up a bit...but do NOT attempt this until the body butter has hardened into a gel consistency.) Place it upright in the refrigerator for a couple of hours. Once it has hardened, it can stay out of the fridge.
Bath Bombs: Bath bombs will not melt, but the cocoa butter in them can soften in the heat; handle bath bombs gently until they reach room temperature.
If you need more help, feel free to email us through our contact page!
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